Institute for Citizen Centred Service

In 2012, Kevllar had the unique opportunity to work with the Institute for Citizen Centred Service or ICCS, a non-profit organization who’s mission is to support public-sector organizations in achieving high levels of citizen and business satisfaction. The organization is funded by the Ontario Government of Canada and seeks to be recognized as the leading centre of expertise in citizen-centred service delivery. The website is one of their main vehicles in accomplishing that mandate.

This project was a massive undertaking and required the coordinated efforts of the entire ICCS team to get the job done. The hardest part to overcome with this project was the sheer size of the data that needed to be transferred over from the previous iteration of the website. Because of it’s massive proportions, the use of mega-menus and search were employed, in addition to other data organization strategies that were placed throughout the website.